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888-941-Best (888-941-2378)
Monday-Friday 8:00am-5:00pm, PST.
Email Us
Write To US
31260 Cedar Valley Drive
Westlake Village, CA 91362
FAQS
PetBest AutoShip
Shipping & Billing
Ordering & Returns
- Where, and, When can I place my order?
- Is PetBest a safe place to buy from?
- Can I check the status of my order online?
- How do I track my order?
- How do you handle back orders and out-of-stock items?
- Can you ship me items not listed on the site?
- What is your return policy?
- What is your price policy?
- How do your promo codes work?
Refer A Friend
- What does my friend need to do in order for me to earn $20?
- How many referrals can I make?
- How much will I make?
- When will I redeem my earnings?
- Can I add my referral to an order that has already been placed?
- Is there a minimum purchase to qualify for the referral reward?
- Can I refer myself?
- Can my referral use Coupon Codes and still be eligible for a reward?
- I have a question regarding my reward or I have not received my reward and 30 days have passed.
Account Details
Privacy
General Questions
PetBest AutoShip
Q. What is PetBest's Autoship Program?
A.
PetBest's Autoship Membership Program is a free automated online service to quickly and easily replenish your pet's favorite Food, Treats, Flea & Tick/Health, and other Pet Accessories. By setting up an AutoShip program you'll never have to go to the pet store again!
To Learn more about Autoship, please click here and get started today!
Q. How does it work?
A.
PetBest features an order dashboard to hold your AutoShip items; queued up to ship on a schedule (you set the schedule). Rush, push-back, add items or modify a shipment at any time. You can also completely cancel your shipment program altogether, there are no subscriptions or contacts, you set a schedule and we ship, all with a single click.
To Learn more about Autoship, please click here and get started today!
Q. Are there membership fees to join PetBest?
A.
Absolutely NOT, there is no cost to join PetBest, and there are no contracts and/or minimum commitments.
Q. What if I want to cancel my PetBest membership?
A.
You can cancel at any time, there are no minimum commitments whatsoever. You can easily cancel your scheduled orders by logging in to your account, or by calling PetBest at 888-941-BEST.
Shipping & Billing
Q. How do you figure out the shipping cost?
A.
Shipping is easy... if your order is $49+, shipping is FREE. For all orders under $49, a minimal shipping cost of $4.99 will be applied at check out.
Q. Are there any exclusions on the free shipping items?
A.
Free Shipping does not apply to 'Expedited' shipping. PetBest.com currently does not ship outside of the lower 48 U.S. States. We do not ship to Hawaii, Alaska, or Canadian Territories at this time.
Q. How long does it take for me to receive my order?
A.
Your order is carefully packaged in our warehouse and handed off to our shipping partners (UPS & Fedex). Our warehouse is located in Westlake Village, CA so ground service can take 1-5 business days, depending on your geographical location to our shipping facility. Based on courier shipping experience, the following map illustrates estimated service schedules in business days: Delivery Estimate Map. Orders may be received sooner than indicated on the map. Please note, home delivery service delivers Tuesday - Saturday.
Q. Do you ship to a PO Box?
A.
We ship most small packages that weigh 1lb or less via USPS standard mail. All other shipments ship via UPS or Fedex, so a physical address is required to ensure there are no delays with your shipment.
Q. Do you ship to a AFO/FPO/DPO addresses?
A.
Based on customer feedback, we have expanded delivery to APO/FPO/DPO addresses. Please note that due to the additional fees, shipping rates will be calculated based on the size and weight of your order.
Q. How does billing work?
A.
You are charged when orders ship. There are no contracts or fees, satisfaction is guaranteed, and you can suspend your service whenever you like.
Q. What forms of payment do you accept?
A.
Via our secure check out we accept VISA, Mastercard, Discover and American Express.
Ordering & Returns
Q. Where, and, When can I place my order?
A.
Our online store www.PetBest.com, is open 24/7, 365 days a year. We don't have a 'brick & mortar' store where you can drive to, but we do have a VERY nice and clean warehouse with friendly employees ready and waiting to pack your shopping list and get it delivered to your front door.
Q. Is PetBest a safe place to buy from?
A.
YES. At PetBest.com, we want to give our customers a worry-free ordering experience. That's why this site uses Secure Server Technology (SSL 3.0) which encrypts all of your personal information so that no one can obtain it as it travels through our shopping cart network. Your credit card number, e-mail address, and phone number are all protected!
Q. Can I check the status of my order online?
A.
Yes, you can log into your account at www.PetBest.com, enter your username and password in the upper right hand corner of our site, and your scheduled shipments as well as those that have already been sent to you will be listed.
Q. How do I track my order?
A.
There are a couple different ways to track an order.
- Click on My Account at the top of the page and go to the Order History section where you can click the order number you'd like to track.
- Open your 'Shipping Confirmation Email', you should have received this after your order confirmation email, and click on the tracking number located within that email to find the location of your order.
- Call UPS at 1-800-742-5877 or Fedex at 1-800-463-3339 once you have located your tracking number either in the 'My Account' section of the website or in you 'Shipping Confirmation Email'.
Q. How do you handle back orders and out-of-stock items?
A.
We check stock levels daily, and do our Best to make sure all items that you see on our site are available and ready to ship. Despite our meticulously scrutiny of our warehouse we sometimes run out. We apologize for this inconvenience. If for some reason one of the products you purchase becomes back-ordered or out-of-stock, we will ship the balance of your order and send you that item as soon as we can at no additional cost.
Q. Can you ship me items not listed on the site?
A.
No, but email us at customercare@petbest.com, tell us what you like and we'll recommend something for you
Q. What is your return policy?
A.
If you are not 100% satisfied, you can return your item(s) for a full refund, within 15 days of purchase. (Returns must be unopened, in the state that you received them, and in original packaging). Please contact our customer service department at 888-941-BEST (2378), we will be happy to assist you.
Q. What is your price policy?
A.
We make every effort to ensure the accuracy of our pricing information on PetBest.com. In some instances pricing or typographical errors may occur. PetBest, Inc. cannot confirm price of an item until after your order. In the event that an item is listed at an incorrect price due to a pricing error, we reserve the right, at our sole discretion to cancel any orders placed for that item.
Be advised that PetBest, Inc. reserves the right to revoke any offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
Q. How do your promo codes work?
A.
If using a promo code, it must be entered during checkout in the designated Promo Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. PetBest, Inc. reserves the right to restrict use of coupons on certain products, weight and destination fees, and expedited shipping charges.
Refer A Friend
Q. What does my friend need to do in order for me to earn $20?
A.
Your friend will need to click on your referral link and then complete an autoship purchase.
Offer only valid to friends who have not purchased from us previously.
- A newly referred user must be a unique customer, with unique shipping and billing address.
- A newly referred user must create an autoship delivery program with at least $25 per shipment.
After your referral has received their first scheduled delivery, we will send out a check within 30 days.
Q. How many referrals can I make?
A.
There is no limit to the number of referrals you are allowed to make.
Q. How much will I make?
A.
When one of your referrals purchases with scheduled-delivery through your link, you will receive $20 per referral.
There is no limit to the number of referrals you can give, the sky is the limit, this offer is only valid only on the first purchase scheduled delivery orders from different shipping addresses.
If you anticipate placing your link on your own high-traffic website/properties, please visit our Affiliates Program page for more info.
Q. When will I redeem my earnings?
A.
After your referral has received their first scheduled delivery, we will automatically send a check within 30 days.
Q. Can I add my referral to an order that has already been placed?
A.
To qualify for the reward, your customer MUST order from your referral link. Referral credit cannot be applied after purchase is completed.
Q. Is there a minimum purchase to qualify for the referral reward?
A.
There is no minimum purchase amount for you to receive a reward, however your referral must create a delivery program with at least $25 per shipment.
Q. Can I refer myself?
A.
No. We will not issue the purchase or referral rewards for self-referrals.
Q. Can my referral use Coupon Codes and still be eligible for a reward?
A.
Yes, unless otherwise stated in the coupon disclaimer. The coupon code must be provided at the time of purchase as it cannot be added to the order afterwards.
Q. I have a question regarding my reward or I have not received my reward and 30 days have passed.
A.
Please contact referral support at:
- Email: customercare@petbest.com
- Telephone: 888-941-BEST (2378)
Account Details
Q. How can I delete my account?
A.
Email us at customercare@petbest.com or contact us at 888-941-BEST (2378) and we'll completely remove your account. Please let us know what you thought of our service!
Privacy
Q. What are cookies?
A.
Cookies are short pieces of data that are sent and saved to your computer when you visit a website. On later visits, this data can be accessed by the web site.
Q. Why do I need to enable cookies in my web browser in order to shop at PetBest.com?
A.
Cookies allow us to improve your shopping experience through personalization, management of your shopping cart, and ensuring that any coupons or promotions you use are properly credited. We also use cookies and other tools for fraud prevention to ensure you have a safe and secure shopping experience.
If your web browser is set to refuse cookies from our web site, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or applying coupons and special promotions. As a result, we strongly encourage you to configure your web browser to accept cookies from PetBest.com.
To learn more about the information we collect from you and how we use it, please read our Privacy Policy.
General Questions
Q. Do I really need to Purchase Pet Food Online?
A.
Once you do... you'll never go back to the store! You can browse at your leisure, find all the brands you know and love, there are no heavy bags to carry, no long lines at the check register, and best of all, if your order is $49+ we will waive all shipping costs, that's right... FREE SHIPPING to your doorstep! Your scheduled deliveries are shipped according to a frequency that you choose, always arriving on time, every time.
Q. Can I learn more about PetBest?
A.
Please visit for our About Us to learn more about PetBest or contact a member of our customer service team at any time. Click here for contact information
Q. What is PetBest?
A.
(1) Your time is valuable and we automate mundane, joyless purchases
(2) You'll find every product that your dog and cat loves
(3) We'll help you find brands you really like, without wasting time shopping for them
Bottom line, we love keeping you and your 4-legged friends happy!
Q. Does PetBest stock all Brands?
A.
PetBest works diligently to stock all major brands. If, however, there is a specific brand that you would like and we currently do not have it in stock, please contact us and we will put our best efforts toward carrying this brand in the near future.
